Download our free report to learn how your global services team achieves core metrics. Customer Service Statistics Need to Know About the Importance of High-Quality Customer Service Customers say the experience a company provides is just as important as its product or service. of business leaders say high-quality customer service increases customer retention. (Zendai) consumers are more likely to purchase again after having a positive customer service experience.
Salesforce Study) of U.S. consumers say customer support representatives Phone Number List communicating with them in a way that makes them feel valued influences their decision to continue doing business with a company. (Intercom)’s customers say the experience a company provides is just as important as its products or services. (Salesforce Study) business leaders say there is a direct link between customer service and business performance. (Zen Tai) The Power of Excellent Customer Service Customers are likely to make repeat purchases from companies that provide excellent customer service.
If a company's customer service is excellent, 10% of consumers wil again after making a mistake. (Salesforce Study) of business leaders say customer service has a positive impact on their company's growth. (Zendai)'s customers say excellent customer service builds trust. (Salesforce Study) of customers say they recommend companies based on excellent customer service. (Salesforce Research) customers are likely to make repeat purchases from companies that provide excellent customer service. (Study) of customers have switched brands in the past year for better customer service. (Salesforce Research) The Cost of Bad Customer Service One in six shoppers abandons a purchase due to a poor customer experience. Approximately 10% of customers said they would switch to a new brand after a bad experience.
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